Refund policy

Returns

We want you to love what you ordered from Kestridge. If something isn't right, you may return eligible items within 30 days of delivery.

To be eligible for a return, items must be unworn, unwashed and unaltered, in the same condition you received them, with original tags and packaging.

To start a return, email us at contact@kestridge.shop with your order number. We will reply with the return address and instructions. Items sent back without first contacting us will not be accepted.

Return shipping

Customers are responsible for providing and paying for the return shipping label. We recommend a trackable service, as we cannot be responsible for returns lost in transit.

Restocking fee

There is no restocking fee.

Damages and issues

Please inspect your order on arrival and contact us right away if an item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. Approved refunds are issued to your original payment method. Please allow time for your bank or card issuer to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@kestridge.shop.